Responsibilities:
Asa is seeking a Senior Jira Administrator to configure, maintain, and optimize our Atlassian suite (Jira, Confluence, Service Desk, etc.). This role is crucial for ensuring efficient operation and alignment with business objectives. The ideal candidate possesses strong technical skills, a proven ability to improve processes, and excels in cross-functional collaboration to enhance team productivity.
Asa is seeking a Senior Jira Administrator to configure, maintain, and optimize our Atlassian suite (Jira, Confluence, Service Desk, etc.). This role is crucial for ensuring efficient operation and alignment with business objectives. The ideal candidate possesses strong technical skills, a proven ability to improve processes, and excels in cross-functional collaboration to enhance team productivity.
- Manage and maintain Atlassian tools, including Jira, Confluence, Service Desk, and related plugins/add-ons.
- Monitor system performance, plan for upgrades, and ensure system availability and scalability.
- Implement and enforce governance, permissions, and security standards.
- Provide technical support for Atlassian users, troubleshooting and resolving issues in a timely manner.
- Conduct training sessions and create user documentation to promote best practices and efficient tool usage.
- Serve as the primary liaison between technical teams and business units for Atlassian-related matters.
- Analyze current usage patterns and recommend optimizations to enhance team productivity.
- Stay informed about new Atlassian product features and capabilities and suggest implementation strategies.
- Ensure compliance with organizational policies, regulatory requirements, and industry standards.
- Collaborate with the IT security team to maintain a secure environment for Atlassian products.
Qualifications:
- Deep understanding of Atlassian architecture and best practices.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills with the ability to work with technical and non-technical stakeholders.
- Familiarity with Agile, Scrum, and other project management methodologies.
Bonus Points:
- Proven experience customizing Atlassian workflows, schemes, and dashboards.
- Proficiency in scripting languages (e.g., Python, Groovy) and automation tools (Jira Automation and ScriptRunner).
- Expertise with app scripting, Workspace APIs, OAuth2 login flows, and integrations.
- Atlassian Certified Expert (or equivalent certification, such as Jira Administration).
- Deep understanding of Jira workflows, schemes, permissions, and scripting.